Visitor Experience Manager

position details

Visitor Experience Manager

You will bring a range of experience having managed large customer service or events teams. You will have outstanding operations management expertise, and a proven understanding of what it takes to manage and motivate a large team of people to deliver an excellent customer experience. You will be highly organised, clear thinking and able to balance multiple demands from a diverse range of stakeholders. An experienced people manager with a track record of creating and fostering a high-performance culture, you will be comfortable working collaboratively with colleagues across Tate’s visitor facing teams to deliver a seamless visitor experience.

Qualifications:

A strong desire to work with the public.
Ability to work productively as part of a diverse team of staff, volunteers and interns.
Strong verbal and written communication skills; personable; and energetic.
Computer proficiency (Word, Excel, use of an e-mail system, etc.)
Responsible and reliable; ability to be at work regularly and on-time.
Must be at least 18 years old; candidate should have a minimum of a high school diploma.

Requirements

Proactively greet, assist, and engage Park visitors, in a professional and inviting manner.
Help to maintain a safe, clean and welcoming Center: includes properly securing the Center each evening, reporting all safety issues to the appropriate personnel, monitoring proper use of Center throughout your shift, and participating in regular light cleaning.
Handle retail sales: includes maintaining inventory, conducting monetary and credit card transactions, and generating sales reports as needed.
Respond to visitor inquiries via the phone, in person, and e-mail as needed
Secure cash donations at end of the night.